Credit Village Day: dematerialization, digitization and quality of work in the future of the Credit Industry
Female employment in our country continues to be far from the levels of the most advanced countries and, even if in recent years there has been a growing trend in most of the gender diversity indicators, we are still far from the parity threshold of 40- 60%. In Italy, less than a third are women among the managers of Italian companies. Yet, the data now attest to it, when the management has a percentage greater than 30% of women, better performances are recorded in terms of gross operating margin (+ 18.5%), lower injury rate (-40%), profiles of lower risk and a 138% higher incoming turnover rate than male-led companies.
These are some of the data presented in the opening speech of the 14th edition of CreditVillageDay which was held on November 24 in Milan, at the Crowne Plaza Hotel in San Donato Milanese and for which Europa Factor and Credit Factorthey are sponsors. The event, which since 2008 represents the most important occasion that brings together the entire Credit Industry sector, has allowed a great return to networking in presence and professional relationships and has put at the center the value of female skills which, in a a delicate moment like the one we are experiencing, could help set a new normal, bringing greater efficiency, productivity and innovation to many sectors. Beginning with credit, which in recent years has seen many women make room for it, occupying top and relevant positions in important entrepreneurial realities. The event, which can be watched in streaming, was titled “Women in credit. Building a new era: between accelerations and second thoughts ” and presented various corporate best practices in terms of gender diversity, starting with the adoption of specific policies or ESG rating to promote employment performance and leadership in terms of equal opportunities.
Beyond the numbers, yesterday, moderated by the Sole24Ore journalist Monica D’Ascenzo, was divided into three round tables focused on specific hot topics for the sector, trying to shed light on the advantages and critical issues related to the main changes “imposed “From the pandemic. The first session was dedicated to the ” Dematerialization of the workplace” and, through the voice of personalities who have now become reference points of credit management, he analyzed the new organizational models of work, starting with smart working, reflecting on how agile work has already influenced the logistical management of buildings, the reorganization of spaces and on the various sectors of the related industries. The spaces will change and consequently the value of the properties will change, which has always been subject to the trends of the moment. Large business centers are losing their centrality while residential is experiencing a boom in requests for large properties, with outdoor spaces and in more peripheral locations that had been a bit set aside by the market. On an operational level, smart working has certainly made it possible to experiment a series of experiences, but according to a recent study by the University of Harward, it has also limited the degree of innovation of companies, which continues to be an aspect closely linked to direct confrontation between people. What is certain is that it will no longer be possible to go back from the dematerialized management of processes, also because this has made everything more sustainable, but with respect to some activities, starting with the training of new personnel, it is unthinkable to find alternatives to work in presence. Some processes, such as restructuring, had been set up remotely for some time and this has allowed, especially in our country where every company is characterized by multiple credit lines, a wider participation in meetings. On the positive side, there is also the fact that agile work will contribute to increasing the entry of women into the world of work, allowing a better reconciliation with family life. Speech that is linked to the theme of the second session, that istechnological innovation in the Credit Industry . It will be increasingly central for all companies, from the smallest to the largest, to increase the digitization of processes and invest in new technologies that must be perceived as an “accompaniment” to human activity to raise the level of performance. Undoubtedly there are several activities, such as marketplaces and data exchange platforms, which have benefited from artificial intelligence and robotics solutions, but on the other hand there have been some less successful experiments, which have shown the limits of the application. technology in favor of human intervention.
Finally, the last round table will focus on the servicing market which, in recent years, has undergone an important evolutionary process that has completely redesigned its structure. The title, “Servicer: big better than small?”,refers to the fact that today we have on the one hand a limited number of large players who hold a very significant share of the volumes of credits under management and are characterized by a high standardization and industrialization of processes, and on the other an army of servicers of smaller dimensions, which in turn possess very specific characteristics and skills, have a deep knowledge of the territory and guarantee excellent performance. A complex and constantly evolving landscape in which each operator will have to implement specific strategies in order to face future challenges and not disappoint expectations of reliability, performance and sustainability that will become increasingly central in credit management. Attention was focused on clients who should look much more at objective parameters than at purely quantitative ones, which are no longer sufficient to represent reality. The invitation is to consider the organization of the structure, the efficiency of the processes, the performance and, last but not least, the respect for data security rather than just the turnover or the number of files processed. It is no good for anyone to sharpen the small / large contrast in order not to risk leaving out of the market the small players who are efficient and aim to grow. Also because these servicers in many cases come back through the window through subcontracting. Finally, there is a cybersecurity issue for which, in the light of the most recent cyber attacks, it has been shown that great is not in itself a guarantee of cybersecurity.