It is the goal of Europa Factor S.p.A. guarantee a high level of transparency and service in order to manage the relationship with the Customer in a sensible, rapid and correct manner.

For any matter arising from relationships with Europa Factor SpA and having as its subject matter remarks about the way in which the Company has managed operations or services, the customer can lodge a complaint:

By ordinary mail or registered letter A / R sent to:

Europa Factor S.p.A.
Ufficio Gestione dei Reclami
Via Zoe Fontana 220
00131 Roma

By email:


By web:

Filling out the form on the website from this page “Sending a complaint

By fax:

Fax: (+39) 06 87459016

Europa Factor S.p.A. undertakes to provide a written reply within 30 days.

Contact us +39 06 874096
Reach us Via Zoe Fontana 220, (00131) Roma