A GLOBAL PARTNER RESULT ORIENTED
Thanks to the indicators (KPI) and the experience gained over 22 years of activity and experience, the most suitable recovery strategies are defined, such as massive or one-to-one actions.
STRATEGY RECEIVABLES RECOVERY
OPERATIONAL PHASES
- Cluster: definition of clusters by credit type, amounts, aging, georeferencing, risk level, with relative ranking “developed in house”.
- Massive collection: identification of clusters of practices to be submitted to intensive reminder
- One to One Collection: medium / large tickets for home and legal collection actions also using caring levers.
TOOLS USED
- 900 integrated workstations
- 14 Call Centers in Italy composed by 1400 specialized resources
- 80 home collectors between employees and home professionals
- 30 Partner Recovery Agencies, selected among the most important in the sector (source: Unirec)
RECEIVABLE LEGAL RECEIVER
OPERATIONAL PHASES
Europa Factor has defined and optimized an operational workflow that covers the whole process of judicial recovery, using an internal structure of lawyers and correspondents to manage effective and efficiently the legal collection and the simultaneous intervention of the phone and home collectors completes the value chain. The steady monitoring allows to achieve the objectives set and guarantee the agreed performances.
TOOLS USED
- Internal Legal Coordination Office consisting of 20 dedicated resources
- External legal network in agreement
- Due Diligence and ranking/scoring assignment