Credit management

A GLOBAL PARTNER RESULT ORIENTED

Thanks to the indicators (KPI) and the experience gained over 20 years of activity and experience, the most suitable recovery strategies are defined, such as massive or one-to-one actions.

STRATEGY RECEIVABLES RECOVERY

OPERATIONAL PHASES

  • Cluster: definition of clusters by credit type, amounts, aging, georeferencing, risk level, with relative ranking “developed in house”.
  • Massive collection: identification of clusters of practices to be submitted to intensive reminder
  • One to One Collection: medium / large tickets for home and legal collection actions also using caring levers.

TOOLS USED

  • 650 integrated workstations
  • 3 Call Centers in Italy composed by 450 specialized resources
  • 40 home collectors (employees) and 35 home professionals
  • 50 Partner Recovery Agencies, selected among the most important in the sector (source: Unirec)

RECEIVABLE LEGAL RECEIVER

OPERATIONAL PHASES

Europa Factor has defined and optimized an operational workflow that covers the whole process of judicial recovery, using an internal structure of lawyers and correspondents to manage  effective and efficiently the legal collection and the simultaneous intervention of the phone and home collectors completes the value chain. The steady monitoring allows to achieve the objectives set and guarantee the agreed performances.

credit management

TOOLS USED

  • Internal Legal Coordination Office consisting of 20 dedicated resources
  • External legal network in agreement
  • Due Diligence and ranking / scoring assignment

Contact us +39 06 874096
Reach us Via Zoe Fontana 220, 00131 Roma